Refund policy

Returns & Exchanges
What is the return policy?
We want to ensure you and your pet are thrilled with your purchase. Please note that we do not accept returns or exchanges based on size or style preference. We strongly encourage you to double-check measurements and refer to our sizing guide before placing your order to ensure a perfect fit.

What if there is a problem with my product?
Your satisfaction is our priority. If your item arrives with a manufacturing defect or damage, please contact us immediately at 1erpetofficial@gmail.com within 7 days of arrival. We will happily work with you to resolve the issue by either sending a replacement or issuing store credit for your purchase.